A little paper joy, delivered. Here is what to expect when ordering from Water Sign Crafts. Where we deliver We currently deliver to [DELIVERY AREAS, INCLUDING ANY EXCLUSIONS]. Available delivery services and charges are shown at checkout before you pay. If your address is not supported, please contact watersigncrafts@outlook.com before ordering. Preparing your order Our Christmas packs are physical products sent by post. Personalised orders are prepared using the name and details supplied at checkout. Our current preparation time is 2-3 working days from your order confirmation. Working days are Monday to Friday, excluding bank holidays. Preparation time is separate from the delivery time below. Any different timing shown for a particular product will be explained before you order. Delivery services and prices Carrier/service: [CARRIER AND SERVICE]. Delivery charge: [POSTAGE PRICE OR CLEAR RATE STRUCTURE]. Estimated time after dispatch: [NUMBER OR RANGE] working days. Tracking: [EXPLAIN WHETHER TRACKING IS INCLUDED AND HOW CUSTOMERS RECEIVE IT]. We email you when your order has been dispatched. Delivery estimates are not guaranteed dates unless we expressly agree a guaranteed service or delivery deadline with you. Christmas orders Our Christmas last-order date is [CONFIRMED DATE AND TIME, OR REMOVE THIS PARAGRAPH UNTIL CONFIRMED]. This takes account of our preparation time and the delivery service used. Any important restrictions or changes will be displayed before checkout. If you need your pack for a particular date, please contact us before purchasing so we can confirm whether that date can be agreed. Delivery details and changes Please check the recipient's name, full address and postcode before paying. To correct a mistake, email [CUSTOMER EMAIL] with your order number as soon as possible. We will tell you whether a change can still be made. If an order is returned because the address you supplied was incorrect or the parcel was not collected, contact us so we can agree the next steps and any reasonable redelivery cost. We will not charge you for correcting a delivery problem caused by us. Your cancellation and faulty-goods rights still apply where relevant. Late, missing or damaged deliveries Please contact [CUSTOMER EMAIL] if your order does not arrive within the stated delivery window, arrives damaged or appears incomplete. Include your order number and a brief description. Photos can help with damage enquiries, but are not a condition of your statutory rights. We will investigate with the carrier and arrange an appropriate solution. We remain responsible for the goods until you, or someone you nominate to receive them, takes physical possession, except where you independently appoint a carrier we did not offer. If delivery is late, your legal rights may include setting a further reasonable deadline and cancelling if it is missed. You may be entitled to cancel immediately where an agreed essential deadline is missed, or in other circumstances provided by law. Unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days of the contract. For cancellations, returns and refunds, please see our Returns & Refunds policy.