Last updated: [PUBLICATION DATE] About us This store is operated by [LEGAL SELLER NAME], trading as Water Sign Crafts. Business address: [FULL GEOGRAPHICAL BUSINESS ADDRESS]. Complaints address, if different: [ADDRESS OR REMOVE IF THE SAME]. Email: [CUSTOMER EMAIL]. Telephone: [BUSINESS TELEPHONE NUMBER, IF AVAILABLE]. [ADD COMPANY NUMBER, PLACE OF REGISTRATION, REGISTERED OFFICE AND VAT NUMBER WHERE APPLICABLE; OTHERWISE REMOVE THIS LINE.] These terms apply to consumer purchases of our physical products. Please read them with our Delivery and Returns & Refunds policies before ordering. You can save or print these terms for your records. Placing an order Select your product and options, supply any personalisation, add the item to your basket, check the details, then complete checkout using an available payment method. Please review your address, spelling, quantities and selections before paying. Our checkout and contract information are provided in English. Your order is an offer to buy. The automated order-received email acknowledges receipt. We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. If we cannot accept an order, we will explain and promptly refund any payment taken. Your statutory cancellation rights are unaffected. Products and personalisation The product description states what is included, its format, price and available options. The Christmas mail pack is a physical product, not a digital download. Photographic props are not included unless listed. We aim to show colours accurately, but screens can display them differently; this does not excuse a material difference from the description. We use the personalisation information submitted with your order. Check names and spelling carefully. To request a correction, email us promptly with your order number. We will confirm whether a change is possible. Our responsibility for errors we make, and your rights concerning faulty or misdescribed goods, are explained in the Returns & Refunds policy. Prices and payment Prices are shown in the currency selected at checkout and include applicable taxes. Any delivery charges and optional extras are displayed before you pay. Payment is taken through the methods offered at checkout. If we discover a pricing or description error before acceptance, we will contact you with the correct information so you can decide whether to proceed, or refund any payment if the order will not go ahead. We will not charge extra or substitute a materially different product without your agreement. Delivery, cancellation and refunds Delivery areas, preparation times, services and charges are set out in our Delivery policy and checkout. Please tell us before ordering if a particular delivery date is essential. Our Returns & Refunds policy explains cancellation, return costs, the exception for clearly personalised goods and remedies if something is wrong. These policies form part of the purchase terms. No term removes your statutory consumer rights. Coming-soon clubs Our mail and journal clubs are currently advertised as coming soon. Joining a launch mailing list does not create a paid subscription or authorise recurring payments. Membership prices, billing frequency, contents, delivery and cancellation terms will be provided before paid memberships become available. Using our content Our original designs, text and other store content belong to Water Sign Crafts or their respective rights holders. Purchasing a physical product does not transfer copyright or permission to reproduce its designs for commercial resale. Nothing here restricts rights you have under law, including your rights in the physical goods you buy. Privacy and Shopify Our Privacy Policy explains how personal information, including names used for personalisation, is collected and used. Shopify hosts the store and processes information to provide its platform and related services. Relevant service providers may process information in other countries. [IF SHOPIFY NETWORK INTELLIGENCE IS ENABLED, INCLUDE THE NEXT PARAGRAPH AND CHECK IT AGAINST YOUR PRIVACY POLICY. OTHERWISE REMOVE IT. REMOVE THIS INSTRUCTION BEFORE PUBLICATION.] We use Shopify Network Intelligence. Shopify processes information about your activity with our store, other merchants and Shopify to provide enhanced services, including personalisation, advertising and insights, subject to applicable consent choices. Information may be shared with Shopify and third parties outside the UK. Details and your choices are explained in our Privacy Policy and at https://privacy.shopify.com. Our responsibility We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Your rights concerning the quality, description and supply of goods are not limited by these terms. If something outside our control affects an order, we will contact you and take reasonable steps to reduce the impact. This does not remove any cancellation, refund or other rights you have by law. Questions and complaints Contact [CUSTOMER EMAIL] with your order number if available and a description of your concern. We will investigate and explain the next steps. Your legal rights do not depend on having the original receipt if you can otherwise establish the purchase. Changes and applicable law Changes to these terms apply to future purchases. Orders already placed are governed by the version applying when you ordered, unless a change is legally required or we agree otherwise. These terms are governed by the law of England and Wales. This does not deprive consumers elsewhere of mandatory protections that apply in their place of residence, or any right to bring proceedings in the courts available to them under applicable law.